Job Summary

We are looking for proactive, customer-focused, and service-oriented Student Care Executive to join our growing team. The selected candidates will play a key role in delivering exceptional support to students by providing academic guidance, resolving queries, ensuring smooth communication, and maintaining a positive learning experience throughout their educational journey.

Key Responsibilities

• Provide professional academic and technical support to students through phone calls, social media, and other communication channels.
• Assist students with course enrollment, class schedules, examinations, and other academic-related information.
• Respond to student queries promptly and ensure timely resolution of issues.
• Coordinate effectively with the Academic, Technical, and Operations teams to ensure seamless student support.
• Maintain accurate records of student interactions and follow up when necessary.
• Gather student feedback and contribute to improving service quality and student satisfaction.
• Ensure a positive, friendly, and professional experience for all students while following organizational policies and service standards.

Preferred Qualifications

• Excellent verbal and written communication skills in Bangla and English.
• Strong computer literacy with proficiency in internet-based communication tools.
• Previous experience in Student Support, Customer Service, Call Center, or Academic Operations will be considered an advantage.
• Practical knowledge of BCS, Banking, NTRCA, Primary, Registration, and other Government Job Examinations.
• Strong interpersonal, analytical, and problem-solving skills.
• Ability to work under pressure while maintaining professionalism and service excellence.

Educational Requirements

• Bachelor's/Honors or Master's Degree from a recognized institution.
• Current Bachelor's or Master's students are encouraged to apply.
• Preference will be given to candidates who have completed their graduation.

Experience & Additional Requirements

• Age: 19–35 years.
• Fresh graduates are encouraged to apply; experienced candidates will receive preference.
• Strong customer service mindset with excellent organizational skills.
• Ability to multitask and manage student inquiries efficiently.
• Must be responsible, patient, self-motivated, and an effective team player.
• Candidates with practical experience in government job examination preparation will receive added preference.

Compensation & Other Benefits

• Employment Status: Full-Time.
• Workplace: Work at Office.
• Salary: Negotiable.
• Job Location: Dhaka (Nilkhet).
• Competitive salary and performance-based career growth opportunities.
• Friendly, collaborative, and learning-focused work environment.
• Opportunity to build a rewarding career in one of Bangladesh's leading EdTech organizations.