Job Summary

We are looking for smart, polite, and responsible individuals to join our Call Center Team. If you are passionate about communication, problem-solving, and helping students, this position is for you.

Key Responsibilities

• Communicate with students via phone calls and inbox messages to provide information and solve queries.
• Handle inbound and outbound calls professionally.
• Assist students regarding admission, course details, and academic services.
• Present company products and services clearly and professionally.
• Collect feedback and prepare call reports.
• Follow team leader’s instructions and meet performance goals.

Educational Requirements

• Bachelor’s/Honors or Master’s degree.
• Bachelor’s/Master’s students may apply; however, completed graduates will be given preference.

Experience Requirements

• At most 1 year of experience.
• Experience in Training Institutes, Coaching Centers, or Educational Technology (Edtech) startups is preferred.
• Freshers are also encouraged to apply.

Additional Requirements

• Age: 22 to 35 years.
• Excellent verbal communication skills in Bangla.
• Clear, confident, and professional speaking voice.
• Basic knowledge of computer, Typing and internet usage.
• Prior experience in customer service or call center is an advantage.
• Must be patient, positive, and a good team player.

Skills & Expertise

• Call Center Management
• Client Relationship Management (CRM)
• Customer Relations
• Customer Service

Salary & Benefits

• Salary: 12,000TK-15,000TK (Based on skills and experience)
• Performance-Based Career Growth
• Friendly & Dynamic Work Environment

Job Information

• Position: Call Center Executive
• Employment Status: Full Time
• Workplace: Work at office
• Job Location: Dhaka (Nilkhet)