Customer Service / Call Center Executive
Job
Context
This organization is an education
organization providing students with services related to courses, classes,
examinations, and admissions. We are looking for a skilled and communicative Customer
Service / Call Center Executive Executive to join
our customer service team, someone capable of handling both inbound and
outbound calls.
Education
● Freshers
are encouraged to apply.
● Previous
experience in Customer Service/Call Center, or Admission Counseling, Sales,
Telemarketing will be an added advantage.
● Handle
incoming calls from students and provide accurate information and necessary
support.
●
Assist students with
course-related services, class schedules, examinations, payments, routines, and
other service-related queries.
●
Listen to students' problems
and provide appropriate solutions in a professional and friendly manner.
●
Escalate complex issues to
the relevant department and ensure proper follow-up.
●
Maintain a positive and
professional relationship with students.
●
Record and update
call-related information accurately.
●
Follow the organization's
standard call handling and customer service procedures.
● Ensure
a smooth and positive service experience for students.
Admission Counseling:
● Make
outbound calls to prospective students and parents regarding Biddabari's
courses and admission opportunities.
●
Provide accurate information
about courses, classes, examinations, fees, and admission procedures.
●
Understand students'
requirements and recommend suitable courses accordingly.
●
Follow up regularly with
prospective students and admission leads.
●
Assist interested students
throughout the admission process.
●
Maintain and update lead
information, follow-up records, and admission data.
●
Work toward achieving
individual and team admission targets.
● Maintain
professional communication with students and parents.
● Must
have a good understanding of Bangladesh's government job examinations and
recruitment process.
●
Should have basic knowledge
of major government recruitment examinations such as BCS, NTRCA, Primary
Assistant Teacher, Bank Recruitment, and other competitive government job
examinations.
●
Fluent in Bangla with good
verbal communication ability.
●
Patient, polite, and
customer-focused attitude.
●
Ability to handle multiple
queries efficiently.
●
Confident and professional
communication skills with strong convincing ability.
●
Strong follow-up and
relationship-building skills.
●
Target-oriented mindset.
●
Basic computer and MS Office
skills.
● Ability
to work effectively in a team environment.
● Communication
Skills
●
Customer Service
●
MS Office
● Telemarketing
/ Admission Counseling
Client Support Customer Support Student Admission students support
